One filing. One tracking path. No lost paper between offices — classify, cluster, route, and close.
A resident spots an issue—such as a pothole, broken streetlight, or waste spill—and reports it with photos, a description, and GPS coordinates.
The civic authority verifies and logs the complaint into the official tracking system, assigns a unique Tracking ID, and dispatches a field crew.
Municipal technicians complete on-ground repairs. Resolution photos and status updates are published for citizen verification and case closure.